Voice over Internet Protocol (VoIP) phones harness the power of an internet connection to facilitate calls, relying on a cloud-based phone system offered by a VoIP service. They support SMS, telephone, call controls, and other digital features. In addition, VoIP mobile phones have considerable benefits over traditional landline phones, boasting superior HD voice quality, advanced call management capabilities, and substantial cost-effectiveness. They’re invaluable for remote teams and offer scalability, catering to businesses regardless of their size.

This guide will provide information on VoIP phone systems, including their types, features, costs, and buying considerations.

Types of VoIP phones
Here is a list of different VoIP phones one can find in the market according to the different needs of the business. The cost also varies depending on the products chosen.

Physical phones
These are the traditional desk hardware with a handset and a keypad. Many new models come with Bluetooth and Wi-Fi features. Setting the physical phones is more involved than downloading the app. They come in three tiers – basic, mid-range, and high-end physical mobiles. Beyond this, one can also find conference physical phones.

• Basic phones
  These VoIP phones cost approximately $100 and offer features like call forwarding, queues, and holding. They have basic monochrome screens and limited buttons. Bluetooth is rare, but one can include it with a dongle. These are ideal for those who do not need VoIP mobile phones for complex features.
• Mid-range phones
  These VoIP phones cost approximately $150 to $200 and offer advanced aesthetics and features. Such phones support more buttons and Bluetooth headsets. They come with larger colored screens and are suitable for those hoping for a blend of functionality and cost.
• High-end phones
  These VoIP phones cost anywhere between $250 and $300. They boast touch-sensitive displays and premium materials. High-end VoIP phones have an intuitive layout and are ideal for those valuing aesthetics and functionality.
• Conference phones
  These VoIP phones cost approximately $800 to $900 and are suitable for multi-party conference calls. They feature keypads and displays but lack a removable handset.

Softphones
These software-based VoIP phone services function as a landline via downloaded software and an internet connection. Such phones are compatible with smartphones, tablets, laptops, and desktops. They are ideal for companies hoping to lower hardware costs.

Bluetooth headsets
These phones boost functionality with hands-free calls. Some such VoIP phone services may need a Bluetooth dongle. Users can search for compatible dongles for every phone model and pair them with a headset featuring microphones and clear audio.

Features of VoIP mobile phones
Some top features associated with VoIP phone services are as follows:

• The 3-way calling feature lets users initiate conference calls with several participants.
• The 411 directory assistance helps users obtain phone numbers and info via 411 services.
• The auto-forwarding feature helps redirect incoming calls to a designated number, usually a mobile phone.
• The address book helps facilitate management, store contacts, speed dial setup, grouping, and caller ID updates.
• The BYOD (Bring Your Own Device) feature allows retaining existing devices when switching to new VoIP phone services, enabling cost savings.
• One can block the call to prevent specific caller lists or numbers from reaching the user.
• One can put the call on hold to temporarily suspend a call sans disconnecting to ensure it is ready for reconnection.
• The E911 feature ensures accurate phone and address details for emergency services during a 911 call.
• Keep your number (local number portability) – It helps retain your phone number when switching providers or services.
• The speed dialing feature helps assign a short code for quick dialing of specific contacts.
• An auto attendant, a virtual receptionist, helps route calls and greets callers. The receiver can hear a pre-recorded message and get a searchable directory.
• The click-to-call feature streamlines calling by enabling direct dialing from the address book, bypassing the need to input a number manually.

Factors to consider when buying VoIP phone services

• Call quality
  The priority must be top-quality audio to ensure seamless communication. These days, VoIP phones offer HD-level clarity comparable to traditional landlines.
• Total cost
  One must consider the account for all the expenses to be incurred, including potential network upgrades and add-ons. Please ensure transparency in billing to avoid regrets.
• Plans, features, and support
  Look for a suitable package comprising what is needed instead of an overwhelming selection. Always clarify the costs for additional features and learn about third-party system compatibility.
• Reliability
  Learn about call rerouting capabilities and emergency plans in case of disruptions. Further, assess the vendor’s data center infrastructure for redundancy.
• Security
  Inquire about encryption and implement security measures to guard against potential risks. Establish a security awareness program for employees.
• Technical support
  Verify accessibility to support through various channels. Evaluate the responsiveness and knowledge of the support staff.
• Unified communication
  Anticipate future needs by exploring UC capabilities. Unified communication consolidates various channels for seamless interaction, preparing for potential growth and evolving communication needs.